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How do I order?
Free Shipping
Definition of terms used in this store
Warranty information
Information about returns, refunds and exchanges
Why have we chosen these companies to supply our store
Christmas delivery and express delivery
Am I allergic to down and feather products?
When should I shake out my comforter?
How do I keep my comforter in place inside the cover?
How do I distribute the down evenly again if it shifts to the edge?
How do I clean and care for my down product?
How do I store my comforter?
How do I order?
We provide 4 convenient ways to place your order.
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Free Shipping
We will ship your order to you by UPS Ground service for FREE on specially marked items and you will not be charged any additional shipping and handling costs. This offer is not available to anyone living outside the contiguous United States. Hawaii and Alaska residents must pay our standard 2nd Day or 3rd Day UPS rates for shipping.
You can select to ship each item ordered by UPS 2nd Day for and additional $30 or by 3rd Day for an additional $30.
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Definition of terms used in this store
- Fill Power: Down quality is rated by fill power, or the amount of space one ounce of down will occupy.
- Fill Weight: Your preferred sleeping temperature determines the weight you should select.
- Warmth level: Determined by a combination of Fill Power and Fill Weight.
- Thread Count: The number of threads in the square inch of fabric. The higher the thread count, the less likely that down will leak after years of service. Also, with cotton fabrics, the higher the thread count, the silkier the fabric feels.
- Baffle Wall Construction: The quilting patterns of the comforter is not sewn through. A vertical wall of fabric (baffle) allows the down to expand to its fullest potential for the highest loft with no cold spots.
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Warranty information
We guarantee that our down products are completely hypoallergenic. If you are not completely satisfied with your purchase due to any allergies, resulting from the cleanliness properties of our down products, you may return it for a full refund, less shipping and handling, for the first 30 days from your purchase.
- Manufacturers Quality Warranty
Every product comes with a limited time warranty. This information can be found by clicking on the detail specification for each product. Simply click on the name of any product to find this information
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Information about returns, refunds and exchanges
Try our great line of products with confidence. We know you'll be satisfied with your purchase. If you are not satisfied with your purchase within 30 days, you may return it for a full merchandise refund.
To return a product, please follow the following instruction carefully.
- Contact Comfort Down via email about your return
- We'll email you a RA# (Return Authorization Number ) and a Return Form. This form must be filled complete and please don't forget to write your RA# on the outside of the package or we will not be able to accept your return and refund your account.
- All returns must be shipped to us within 30 days following the shipment date.
- Item(s) must be returned in the same condition as it was sent in a cardboard shipping box.
- We can't accept worn, sized, used, or damaged items.
- All original labels and tags on the item must not be removed, replaced or altered in any way or we will not be able to accept return.
- Send the return via UPS (or other shipping methods that provide tracking number) to the address listed below and please include the Return Form in the package and also write the RA# on the outside of the package you are returning. Any unauthorized, uninsured and improperly packaged returns will be shipped back to sender. Return to:
Comfort Down RA#____
3 Chandler Terrace
Rockaway, NJ 07866
When we receive your package along with Return Form with RA#, we will, within 5 days, issue a credit, send a refund check or exchange.
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Why have we chosen these companies to supply our store
- Ogallala was founded in 1987 and is located in Ogallala, NE and is the home of "hypodown". People who suffer from allergies and asthma can use Hypodown without reactions. Ogallala Down produces a luxurious blend of Syriaca and White Goose Down, creating the ultimate in warmth, comfort and durability.
- Pacific Coast is a family owned firm located in Seattle, Washington, the home of "ComfortHold Design. This four-sided border system prevents the down from shifting to the edges and bottom of your comforter. Premier stitching patterns allow for the maximum in down loft, while minimizing the down from shifting around the inside of your comforter.
- Down, Inc. is located in Grand Rapids Michigan. Down Inc. owns the largest Snow White Duck farm in the world.
- LFG Down provides Hungarian manufactured products, renowned for their soft goose down, rigorous cleaning process and high quality fabrics. The Europeans developed the down comforter centuries ago, and they continue to provide leadership in new developments in the area of down bedding products.
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Christmas delivery and express delivery
- Christmas Delivery Guarantee
Guaranteed Christmas delivery is available if you place your order by 12am, E.S.T., Wednesday December 13th AND you request express delivery. Available on in stock items only. Not available on items shipped direct from the manufacturer.
We offer 2nd Day UPS delivery. Although we will flag your order as a priority, we may require the full 4 to 5 days to process your order. Click on the Shipping Cost link next to the selling price and all the costs will be listed for that item.
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Am I allergic to down and feather products?
Some people who believe that they are allergic to feathers and down are actually allergic to the dust and dirt can accumulate in old bedding over time. It is widely known in our industry that it is not the filling material itself, which causes allergic reaction. In fact what people believe to be allergies to down products are actually caused by the waste products which are left behind by dust mites. As a preventative measure to the growth of dust mites, we use high thread count fabric which not only keeps down in but also tight enough to keep mites out. Comfort Down's down is washed up to eight times, which makes it cleaner than our competitors' down. Also, Comfort Down's down products are warranted to be hypoallergenic. If you are not completely allergy free we will replace the product or refund your money.
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When should I shake out my comforter?
You should first shake out your comforter when you take it out or its original packaging. This allows the down to loft and disperse evenly within all the pockets. We also recommend that you shake your down comforter each time you make your bed, to keep the down evenly dispersed and fluffy.
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How do I keep my comforter in place inside the cover?
You can use Velcro or comforter garters to hold the corners of the comforter to the corners of the cover. To prevent leaks in your down comforter or pillow, never pin your cover.
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How do I distribute the down evenly again if it shifts to the edge?
Shaking out your comforter regularly helps to restores it to its original puffy shape and also helps to maximize the loft (allowing the inside of the comforter to absorb fresh air, which when warmed by body heat, acts as a natural insulator) and in turn provides you with greater warmth.
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How do I clean and care for my down product?
- How often should I clean my comforter?
While this is largely a personal decision, most people clean their comforter once a season or depending on use, perhaps even more frequently. If you use a duvet cover, you may not have to clean your comforter but once every 2 to 4 years. One way that some people measure if their comforter needs a cleaning is by its reduced loft. You should clean your comforter when simple shaking does not help to restore its original loft. It is highly recommended that you follow proper cleaning instructions or use an experienced cleaning service. Remember that improper cleaning procedures or too frequent cleaning can wear and age the comforter fabric.
Feather and down products can be washed, though great care must be taken when doing so. It is highly recommended that you follow proper cleaning instructions or use an experienced cleaning service. If you must wash the comforter yourself, use commercial machines when washing your comforter. They are better equipped in size, agitation methods. Do not use any harsh chemicals or detergents. Also since drying time may be several hours (depending on the size of the comforter), and commercial machines are capable of continuous operations (up to the 6 hours) that your comforter may require to dry thoroughly. It is important to allow your comforter to fully dry. Wet down and feather is heavy and may cause strains or tears to the fabric, and leave a damp musty odor. You will know when your comforter is fully dry when its full loft has returned, signaling that the down and feather is fully dry and no wet clumps are remaining.
- What is the best way to thoroughly clean my comforter?
The best way to clean your comforter is to have it dry cleaned by an experienced down and feather cleaning professional. Be sure to inquire about the cleaning service's history, experience, and guarantee.
- What is the best way to spot clean my comforter?
You spot clean the fabric of your pillow or comforter by using a mild soap or gentle fabric spot cleaner. Gently work the area without getting the down and feather wet. Rinse with water. Thoroughly dry the fabric with a portable hair dryer.
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How do I store my comforter?
We recommend the Comfort Down comforter storage bag to store your comforter. It is designed to minimize the space required to store your comforter. It also allows your comforter to breathe through its cotton exterior.
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